Managed IT Services

Managed IT Services Packages

PTS360 offers two comprehensive Managed IT Service packages tailored to suit the needs of your business. Below are the key features and benefits of our Standard and Premium packages, along with additional support for critical infrastructure devices.

Standard Package

Our Standard package provides essential IT support designed to streamline your operations and ensure business continuity. With unlimited remote and onsite support, proactive management, and expert administration, it’s ideal for small and growing businesses.

Core IT Services: Microsoft 365 Business Standard Subscription, Patch Management, Antivirus, Software Updates, Hardware Purchasing
Support Services: Unlimited Remote and Onsite Support, New User Setup, User On and Off Boarding
Security & Management: Domain and Email Signature Management, Web Protection, Microsoft 365 Administration, Software License Management
Additional Services: 3rd Party Liaison, Email Signature Setup

Premium Package

The Premium package builds on the Standard offering, providing more comprehensive data protection and security tools, perfect for businesses in industries requiring additional compliance and safety features, including finance, healthcare, or legal.

All Standard Package Features, plus:
Advanced Security: Data Loss Prevention, Microsoft Defender for Business, Information Protection
Backup & Data Protection: Device Cloud Backup, Microsoft 365 Backup
Mobile Device Management: Mobile Application Management, Mobile Device Management
Training: User Awareness Training on security best practices

Infrastructure Devices Management

Ensure the critical devices that power your business infrastructure are optimally managed, secured, and maintained. This includes:

Supported Devices: Firewalls, Hypervisors, Servers, Storage Area Networks, Network Attached Storage, Switches, Virtual Machines, Wireless Access Points
Management Services: Automated and Cloud Managed Network Management, Network Monitoring, Troubleshooting, Traffic Analysis, Configuration & Device Management
Support Services: Unlimited Remote and Onsite Support, Network Mapping, Network Documentation, Network Troubleshooting, and more.

Additional Add-ons

Enhance your service package further with tailored add-ons:

Cyber Essentials Certification: Achieve cybersecurity standards for your business.
Vulnerability Assessments, IT Consulting, and Strategy: Align your IT infrastructure with business goals.
Connectivity Solutions: High-speed internet through Fibre, Leased Line, or FTTP options.
VoIP & Website Development Services: Improve communication and optimize your online presence.

Start Your IT Journey with PTS360