How We Work with You

We want to make IT easy for you. That means working in a way that fits your business best. Think of us as your Virtual IT Department—whether you need full IT outsourcing or support for your existing team, we’re here to help.

For small businesses, we can take care of everything, handling all your IT needs so you don’t have to worry about it. If you have an internal IT team, we can provide third-line support, offering advanced expertise and escalation when needed. We’ve worked with businesses that started with an internal IT technician, outsourced to us, and later realized they no longer needed an in-house team.

Engagement Options

• Ad Hoc Support – Pay-as-you-go IT support. While we offer this, it's a purely reactive service and not always viable in today’s security-focused world.
• Block of Hours – Pre-purchase discounted hours to use when needed. Again, this is reactive, and while it offers flexibility, IT today requires a more proactive approach.
• Fully Managed IT Service & Support – The best approach for security, efficiency, and long-term success. We take responsibility for your IT environment, keeping systems up to date, secure, and running smoothly.

Why a Proactive Approach Matters

The IT landscape has changed. Businesses need a skilled team constantly improving systems, applying security updates, and ensuring everything is centrally managed. That’s why a proactive IT support model is the best way forward. As part of our managed service, we take care of:

• Automated Updates & Patching – Keeping all systems up to date with security fixes and performance improvements.
• Backup & Disaster Recovery – Ensuring your data is protected and recoverable in case of cyber incidents or failures.
• MDM & Endpoint Management – Ensuring all devices are centrally managed, updated, and compliant with security policies.
• Proactive Monitoring & Issue Resolution – Identifying and fixing potential issues before they impact your business.
• Security & Compliance – Keeping your systems protected with the latest security patches, threat monitoring, and best practices.
• Strategic IT Planning – Helping you align IT with your business goals, advising on best practices, and future-proofing your infrastructure.
• Vendor & License Management – Managing software licenses and vendor relationships to keep everything cost-effective and compliant.

Rather than waiting for things to break, we actively manage your IT, ensuring your business stays secure and runs smoothly. Let’s work together in a way that makes the most sense for you.