Fully Managed IT & Helpdesk

Overview

When your IT is fully managed, your staff don’t wait around for problems to be fixed — they avoid them altogether. At PTS360, we provide end-to-end Business IT support to SME's in Southampton and throughout Hampshire that keeps your business systems running smoothly, your data secure, and your people productive.

With direct access to senior engineers, proactive monitoring, and a clear fixed-fee model, we become your trusted IT department — not just your helpdesk.

🔧 What’s Included

✓ Unlimited Helpdesk Support
Remote and on-site support for users, devices, and systems — no ticket tiers or call queues.

✓ Proactive Monitoring & Patch Management
We monitor all endpoints and infrastructure 24/7, applying updates and fixes before issues affect you.

✓ Device, User & Licensing Management
We handle onboarding/offboarding, endpoint security, Microsoft 365 or Google Workspace admin, and software lifecycle.

✓ Automated Backups & DR Testing
We configure and monitor automated cloud and local backups, and regularly test restores.

✓ Cybersecurity Baseline
Managed antivirus, email filtering, vulnerability monitoring, and phishing defences included as standard.

✓ IT Documentation & Asset Management
We maintain clear technical documentation and keep your IT estate visible and under control.

✓ Annual Strategic Review (Optional Add-On)
Access to senior consultancy — including budget planning, road mapping, and compliance advice.

🚀 Why Businesses Choose PTS360

🧑‍💼 50+ years of combined senior IT experience

🛡️ Security-first approach baked into everything

📍 Based at Southampton Science Park, supporting UK-wide clients

🧰 Skilled across Microsoft, cloud, networking, and telecoms

💬 Direct access to engineers who know your setup

📈 What You’ll Gain

> Faster support, less downtime

> Confident cybersecurity and compliance

> More productive and less frustrated staff

> A single point of contact for everything IT

> Predictable IT costs with no nasty surprises

💬 Client Snapshot

“We rarely think about IT now — and when we do, we know exactly who to call. PTS360 has taken a huge weight off our shoulders.”
— Operations Manager, SME Client (40 staff)

📞 Let’s Talk

Get a Free IT Review
Let’s assess your current setup and show you how fully managed IT could save you time, money, and stress.

[ Book Your Review → ] or call 023 80 111 844