Fully Managed IT & Helpdesk

Overview

When your IT is fully managed, your staff don’t wait around for problems to be fixed — they avoid them altogether. At PTS360, we provide end-to-end IT support that keeps your business systems running smoothly, your data secure, and your people productive.

With direct access to senior engineers, proactive monitoring, and a clear fixed-fee model, we become your trusted IT department — not just your helpdesk.

🔧 What’s Included

✓ Unlimited Helpdesk Support
Remote and on-site support for users, devices, and systems — no ticket tiers or call queues.

✓ Proactive Monitoring & Patch Management
We monitor all endpoints and infrastructure 24/7, applying updates and fixes before issues affect you.

✓ Device, User & Licensing Management
We handle onboarding/offboarding, endpoint security, Microsoft 365 or Google Workspace admin, and software lifecycle.

✓ Automated Backups & DR Testing
We configure and monitor automated cloud and local backups, and regularly test restores.

✓ Cybersecurity Baseline
Managed antivirus, email filtering, vulnerability monitoring, and phishing defences included as standard.

✓ IT Documentation & Asset Management
We maintain clear technical documentation and keep your IT estate visible and under control.

✓ Annual Strategic Review (Optional Add-On)
Access to senior consultancy — including budget planning, road mapping, and compliance advice.

🚀 Why Businesses Choose PTS360

🧑‍💼 50+ years of combined senior IT experience

🛡️ Security-first approach baked into everything

📍 Based at Southampton Science Park, supporting UK-wide clients

🧰 Skilled across Microsoft, cloud, networking, and telecoms

💬 Direct access to engineers who know your setup

📈 What You’ll Gain

> Faster support, less downtime

> Confident cybersecurity and compliance

> More productive and less frustrated staff

> A single point of contact for everything IT

> Predictable IT costs with no nasty surprises

💬 Client Snapshot

“We rarely think about IT now — and when we do, we know exactly who to call. PTS360 has taken a huge weight off our shoulders.”
— Operations Manager, SME Client (40 staff)

📞 Let’s Talk

Get a Free IT Review
Let’s assess your current setup and show you how fully managed IT could save you time, money, and stress.

[ Book Your Review → ] or call 023 80 111 844